1.    PRINTS

Kindly take note: We cannot guarantee the exact place of print to where it will be placed on our leathers and/or fabric printed shoes & especially our lace sewing on leather shoes, to be the same as on the pictures on our website due to our high volume production line. We use only 'repeat' designer patterns. If you are not happy about the placements on shoes you received, we will be happy to exchange it for another pair. The courier back and forth will be then for you, the customer's account.

• Dye color on leather skins may also slightly differ due to every batch being matured at different times so the exact color may differ slightly.
• We only use genuine South African leather skins so there might be small scuff marks on the leather and this proofs then for authentically home grown cows grazing in the veld and is therefore not bonded-leather or 'false' leather. We use a breathable vinyl 'lining' which are specifically made for the shoe industry on the inside of the shoe to give it a more stable & firm feel for comfort when wearing the shoes. You can clean out the inside of your shoes with a damp cloth after wearing.
• Please note that our selected handcrafted outer soles that we use are made from a PU rubber or Poly-uterine resin so the shoe is made to be worn to most occasions and is not made for an outdoor adventure in nature. Photos are only for marketing purposes.
•  All our shoes which need ankle bridge straps are made with a standard length to accommodate all our customers. If you feel that the straps are too long for your feet, you are welcome to ask our professional advice on how to shorten them.
  *NB If you know, with previous experience of purchasing shoes online or a walk-in shop, that you have unique small, skinny or wider feet, please consult us first before purchasing online for the best advice.
• All our shoes are 'Handmade" so there are different people working on each pair of shoes. No pair of the same size or design will be exactly the same. There may be a slight difference in small details and comfort. If you feel like you want to exchange your new pair for a better fit, we would gladly assist bear in mind you as the customer are responsible for covering shipping costs of all exchange processes.

2.    How to clean/care for your shoes 

• To clean the fabric printed upper shoes, use a dry clean cloth to wipe the dust and damp clean cloth to wipe off any stubborn dirt residue after wearing.
• To clean the inside of the shoes, made from breathable vinyl lining, use clean dump cloth after wearing.
• To clean your soles, use a damp cloth for wiping off any dirt residue after wearing.
• DO NOT use any chemical cleaning substance like spirits, alcohol or dubbin products. This will definitely damage your beautiful shoes. Most spirits, especially alcohol, can damage genuine leather shoes by drying out the leather, causing it to become stiff, crack, and lose its natural oils, potentially leading to discoloration and a significant reduction in the lifespan of the shoes: therefore, it's best to avoid exposing your leather shoes as well as the soles to any type of alcohol.
• If you as the customer feel that there is a factory defect on your products/shoes, please send us an email with pictures and we will gladly assist. 
• If you have received an incorrect item, Shwezu Original Ware (Pty) Ltd will exchange it for the correct item at no cost to the customer. 
  
  **Note that the customer are responsible for covering shipping costs of all exchange processes We will inspect the 'claimed' factory defect or problem and will gladly refund you your courier costs if there is a valid reason. We frequently get customers that try their luck for exchanges with damaged and fresh new scuff marks showing the shoes has been warn a few times.
  
  
• Please note that there will be no refunds on any of our products. We will gladly do exchanges if the size is not correct and/or give you the opportunity for a different design.  The courier will be on you, the client's account.
• Shwezu Original Ware (Pty) Ltd charges R200 per exchange (R100 courier cost - arranging the collection of your original item/s from you & R100 to dispatch the exchanged item/s to back you).
• Shwezu Original Ware (Pty) Ltd will not allow clients to make use of their own courier services to return item/s. No exceptions.
• Customers are responsible for covering shipping costs of the exchange process. Shwezu Original Ware (Pty) Ltd do not credit the original shipping charges.
  
  **Please Note. We do not accept any returns on SALE items, end of range items or Gift Cards.
  
  **NB We have many expenses running a website with Shopify, Payfast and admin monthly costs as well as  commission deducted from our account as well as VAT for every purchase made. If it comes to a special circumstance for requesting a refund, we will inspect the valid reason and comply with the following legal deductions referring to the POPIA CPA labour guide where we as the supplier will refund the consumer the original amount less expenses consisting of the following:
  • Shopify 1, 7% commission of the selling price
  • Payfast 2, 3% commission of the selling price 
  • Admin fee of 3% commission of the selling price.
  • VAT of 15%  
  • Courier fee of R100 for goods couriered.
    
    
• We do not promote custom designs at all cost because it is at most of the time not what the customer had in mind. If you agreed on our policy where we do not refund any payment whether it is an existing or custom design and payment or exchange has to be made for any valid reason, then Shwezu Original Ware will not credit the original courier cost and also deduct any courier costs as well as Shopify/Payfast deductions involved.

3.    VALIDITY FOR EXCHANGES & RETURNS:

• Refunds
  • Strictly no refunds, Shwezu Original Ware (Pty) Ltd do however offer exchanges.
• Returns;
  • Make sure you order the correct size within 7 days of receiving your shoes.
  • All exchanges and returns need to be within 7 days after receiving your first order.
  • All requests for returns would need to be made via email @shwezu.co.za and further instructions will be given.
  • You will be entitled to an exchange of any item(s) immediately after evaluation by us to confirm that it is valid.
  • If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference and send proof of payment via email.
    
    *** Kindly note that you will be responsible for all courier fees when returning any item or sending it for exchanges or repairs.  
    
    
• Exchanges;
  • For whatever reason that you are not satisfied, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met;
    • All items must be in their original packaging.
    • All items must be unworn, unused, unwashed and in its original condition.
    • Footwear should have no scuff marks on its uppers or outer soles.
    • Original receipts/receipt mail/order number would have to be included.
    • All items would need to be purchased originally from Shwezu Original Ware.
• However, if you send back shoes for exchange or repairs that have clearly gone on one too many adventures and/or you’ve owned it for more than 2 months, and the shoe is not suffering from a manufacturing fault, we regretfully won’t be able to help fix them or replace them.  We will have to charge you for the repair and send you a quotation.
• Shwezu Original Ware charges R200 per exchange/return- R100 is for courier cost for arranging the collection of your original item/s from you and another R100 is for dispatch the exchanged item/s back to you with The Courier Guys.
• Please note that only items bought at Shwezu Original Ware can be exchanged at Shwezu Original Ware.
• If none of the above conditions are not met, we regret to inform you that we are unable to process any claims for exchanges. If Shwezu Original Ware items were bought at any other outlet, please refer to their exchange policies.
• Please note that NO refunds/returns for ANY products purchased from Shwezu Original Ware if the item/items were on sale or any discount given for any reason what so ever.
• At Shwezu Original Ware we have a pretty good return policy because we like you and we really do want to help you. We are a small entrepreneurial business and we also make mistakes from time to time. We walk that extra mile to satisfy our customers and will not tolerate any threats or demands made by unreasonable arguments.
• At Shwezu Original Ware we reserve the right to change this website, including prices, and terms and conditions, without notice.
• Shwezu Original Ware will not be held liable for any injuries, accidents, allergies or illness or loss of death claiming that our product has been the cause for such mentioned or any such related incidents.
• Shwezu Original Ware will not be held liable for any damage done to the customer's shoes for accidents they had while wearing or not wearing the shoes or by ignorance of not knowing and not been advised by us on how to clean their product shoes.
• Shwezu Original Ware has the full copyright on all our own original designs and photographic images. Using any of these without our consent is illegal and lawful steps can be taken against such individuals or business opponents copying any of our artwork.
• We as designers are daily inspired by other designers and companies and can therefor practice our own original ideas to create beautiful shoes that go hand in hand with the fashion trends. We aim therefor to be original in all our designs. 
• By purchasing any of our products, you as a customer agrees to and understands Shwezu Original Ware (Pty) Limited's Terms & Conditions.

Thanks for your understanding and your support. 
Shwezu Original Ware (Pty) Ltd